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We will process orders within 48 hours. After the order is processed, tracking information will be available online within 3 days. This means your shipping information will be available for online tracking within 1 - 5 days.

For the United States, Canada, Australia, the United Kingdom, Germany, France, Poland, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by YHT and can be tracked on 17track.net. The shipping time is 5 - 14 business days.

For other countries, 95% of our shipments are handled by TopYou and China Post. The shipping time is 8 - 18 business days.

All orders are processed within 3–5 business days before shipment from our warehouse.

How long does the delivery take?

• Europe (most countries): 8 - 13 business days (Includes Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)

• USA: 5 - 9 business days

• Germany: 6 - 13 business days

• United Kingdom: 6 - 13 business days

• Singapore: 4 - 8 business days

• Malaysia, Taiwan, Thailand, South Korea: 4 - 9 business days

• Canada: 6 - 12 business days

• Australia: 7 - 13 business days

• Philippines: 6 - 14 business days

• Hong Kong, Macau: 3 business days

• Vietnam, Cambodia: 7 - 13 business days

• UAE: 6 - 15 business days

What countries do you ship to?

We ship internationally. We currently ship to the following countries and are working hard to expand the coverage. Please feel free to email us at support@cuteocase.com if your destination is not on the list.

Countries we ship to: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.

What can I do if my delivery is damaged or lost?

If you encounter this problem, please contact our customer support team at support@cuteocase.com for assistance. We will investigate the issue, which may take up to 5 business days.

What should I do if I received wrong or missing merchandise?

Please contact our customer support team at hi@trezialux.com with photo evidence of your claim.

Do I need to pay customs or import charges?

Depending on the country we are shipping to, you may have additional import fees upon delivery. You are responsible for these additional fees. Please contact your local customs office for additional details.

Due to the strict customs inspection period from August to November, our delivery time may be 1 - 2 days slower than usual.